SNP Print is operated by M/S AI Luxeo. This page explains when you can cancel and how refunds are processed.
1. What this policy covers
This Refund & Cancellation Policy applies to SNP Print software plans sold by M/S AI Luxeo. It does not set the price or return rules for paper prints sold directly by an independent participating shop. White-label or custom implementation work may have separate written terms shown before payment.
2. Seven-day first-purchase guarantee
A new shop subscriber may request a full refund of the initial software plan payment within seven calendar days of purchase. The request can be made for any reason through the registered email or phone number. This applies to the initial plan purchase; a later renewal, upgrade, or custom service is handled under the terms shown for that purchase and applicable law.
3. Other eligible cases
Contact us if payment succeeded but the software access was not supplied, you were charged twice for one purchase, or the service is materially different from what was offered. We will investigate and provide access, correct the charge, or make an appropriate refund. Statutory consumer rights are not limited by the seven-day guarantee.
4. Cancellation
To cancel, email support from the registered address or call the support number with your shop name and plan reference. If a plan has automatic renewal, cancellation stops future renewal charges once confirmed. You can continue using an already paid plan through its paid term unless the checkout or a separate agreement says otherwise. Cancelling after the first seven days does not automatically create a prorated refund.
5. How to request a refund
Email support@snpprint.com with the registered shop name, purchase date, amount, and Razorpay payment ID or other transaction reference. Do not send your full card number, CVV, PIN, or bank password. We may ask for enough information to verify the transaction and prevent a duplicate refund.
6. Review and payment timeline
We review a complete request and initiate any eligible refund through the original payment method within 72 hours of receiving the request. We will tell you if additional details are needed to verify a transaction. Razorpay and the issuing bank control when the credit appears, so the amount may reach your account after the 72-hour initiation period. If it has not arrived, contact us with the refund reference so we can trace it.
7. Failed payments and disputes
If money was debited but the order was not created, do not pay repeatedly without checking the status. Contact us with the payment reference. We will reconcile the transaction and either fulfil the purchase or arrange the appropriate reversal/refund. You may also use your bank or payment provider’s dispute process, but contacting us first often resolves an issue faster.
Email: support@snpprint.com
Phone / WhatsApp: +91 9436999595
Business address: Ramnagar Road No-5, Agartala, West Tripura, Tripura 799001, India
For a payment, refund, or deletion request, include your registered contact details and transaction or order reference. Please do not email card numbers, CVV, PIN, passwords, or copies of print files unless we specifically ask for a secure method.