Privacy Policy

1. Scope and operator

This policy explains how M/S AI Luxeo, operating SNP Print, handles personal information through the website, software subscription, shop dashboard, and customer print flow. The local photo demonstration on the marketing page runs in your browser and does not upload its selected image to us.

2. Information we may process

• Shop account and support: name, shop/business name, email, phone, account credentials or identifiers, support messages, and plan details.
• Print orders: a customer name or alias if supplied, files temporarily supplied for a print job, selected print instructions, shop/order identifiers, order status, and an estimated ready time needed to manage the job. A downloaded filename may include the order reference and print instructions.
• Payments: amount, plan, invoice or order reference, payment identifier, status, refund and dispute records. Card, UPI, and banking credentials are entered with the payment provider, not stored by SNP Print.
• Technical information: device/browser details, approximate network information, security logs, and service diagnostics needed to operate and protect the service.

3. Why we use information

We use this information to create and manage shop accounts, route and fulfil print requests, process subscriptions and refunds, answer support requests, prevent abuse, maintain security, issue invoices, and meet legal or accounting duties. We do not sell uploaded print files or use their contents for advertising.

4. Who receives it

Information is shared only as needed with the participating print shop, Razorpay for our software-plan payments, hosting and communications providers, authorized support staff, and authorities where law requires. A shop owner may see the order details and file necessary to approve the requested print. A participating shop’s customer payments and counter practices are handled separately by that shop.

5. Retention and deletion

Print files are intended to remain available only for the active order and are removed from the live print queue after printing or rejection. On a verified request, we remove a customer’s file from our active systems within 24 hours, subject to a legal hold or an active dispute. Incomplete orders are cleared under the service’s configured timeout. Account, transaction, invoice, refund, fraud-prevention, and support records may be kept for the period needed for service, legal, tax, and dispute purposes. Deleting an account does not erase records that must lawfully be retained. See the Data Deletion Policy for requests and limits.

6. Your choices and requests

You may contact us to ask what personal information is associated with your account, correct inaccurate details, withdraw optional consent, or request deletion where applicable. We may need to verify your identity or a shop’s authority before acting. Withdrawal of data needed for an active service may prevent us from providing that service. Send requests to Contact & Grievances.

7. Security and payments

We use reasonable technical and organizational safeguards to protect information during transmission and storage. No internet service can guarantee absolute security. Do not send payment credentials, passwords, or sensitive documents by ordinary support email. Payment entry is handled by the payment provider on its own secure flow; its privacy terms also apply to that processing.

8. Children, changes, and complaints

SNP Print software plans are for adult shop owners or authorized business representatives. Customers should use a participating shop with appropriate supervision where needed. We may update this notice as the product or law changes and will show the revision date above. Privacy or security complaints can be sent through Contact & Grievances.