SNP Print is operated by M/S AI Luxeo. This page explains how to request deletion and what records must be retained.
1. Purpose
This page explains the difference between deleting a customer print file, closing a shop account, and removing personal or payment records. SNP Print is operated by M/S AI Luxeo.
2. Customer print files
Customer files are processed to fulfil a requested print job. They are removed from the live service after the order is printed or rejected. Incomplete or abandoned orders are cleared after the configured operational timeout. A participating shop may separately retain a physical printout or information it has handled at its counter; contact that shop about its local practices.
3. Account and personal-data requests
A shop owner may ask us to close an account and delete personal information no longer needed for service. A customer may request deletion of a print file and any personal information we can identify about their order. Email support@snpprint.com with “Data deletion request” in the subject, your registered contact details, and an order or shop reference. Please do not attach the print file to the email.
4. Verification and response
We may verify that a requester controls the relevant account or is entitled to act for the customer. Once verified, we remove the requested customer print file from our active systems within 24 hours and confirm the action. If verification details are missing, we will explain what is needed. An active subscription may end when its account closes; refund eligibility remains governed by the Refund & Cancellation Policy.
5. What may remain
We cannot erase a physical page already printed or undo a completed payment. Invoices, transaction IDs, refund and dispute records, security logs, and records needed for tax, fraud prevention, legal claims, or regulatory obligations may be kept for the applicable period and then deleted or de-identified. A payment provider or participating shop may have its own retention obligations.
6. Limits and complaints
If we cannot locate an order from the information provided, we will explain what reference is needed. If a request is denied or delayed because a record must be retained, we will explain the reason where we can. For follow-up, use Contact & Grievances.
Email: support@snpprint.com
Phone / WhatsApp: +91 9436999595
Business address: Ramnagar Road No-5, Agartala, West Tripura, Tripura 799001, India
For a payment, refund, or deletion request, include your registered contact details and transaction or order reference. Please do not email card numbers, CVV, PIN, passwords, or copies of print files unless we specifically ask for a secure method.